Privacy Policy

Introduction

This Privacy Policy applies to all personal information collected by uya124 ("we", "us", "our") through the website https://uya124.cam and any related services, mobile applications, or communication channels.

uya124 is an online gaming platform serving Indonesian players with sports betting, casino games, lottery products (including togel, Indonesia's traditional numbers lottery), and other entertainment services. We recognise the importance of privacy and are committed to handling your personal data responsibly and in accordance with international data protection principles.

This Privacy Policy should be read in conjunction with our Terms & Conditions. If you do not agree with any part of this Privacy Policy, you must discontinue use of our services immediately.

Information We Collect

uya124 collects several types of personal information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Registration Information

When you create an account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (street, city, province, postal code)
• Preferred username and password (passwords are encrypted and not stored in plain text)

2.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering regulations and verify your age and identity, we collect:

• Scanned copy or photograph of your Indonesian National Identity Card (KTP) or passport
• Proof of address documents (utility bill, bank statement, or government-issued letter dated within the last three months)
• Selfie photograph holding your ID (in some cases, for enhanced verification)

2.3 Payment Information

When you deposit or withdraw funds, we collect:

• Bank account details (bank name, account number, account holder name) — limited to Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Danamon, Bank Permata
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers where applicable)
• Transaction history (deposits, withdrawals, transfer amounts, timestamps)

Note: uya124 does not store full credit card numbers or CVV codes. Card payments (where available) are processed through PCI-DSS compliant third-party payment processors who handle sensitive payment data on our behalf.

2.4 Gameplay and Betting Data

To provide gaming services and ensure fair play, we collect:

• Betting history (sports bets, casino wagers, togel picks, game sessions)
• Gameplay patterns and preferences
• Wins and losses
• Bonus claims and wagering progress

2.5 Technical and Usage Data

Automatically collected when you use our platform:

• IP address and geolocation data (city/region level)
• Device type, operating system, browser type and version
• Device identifiers and fingerprints (used for fraud detection)
• Login times and session durations
• Pages visited, clicks, and navigation paths
• Referring website or app

2.6 Communications

If you contact our customer support team via email, live chat, or phone, we may collect and store the content of your communications, including any attachments, to provide support and improve our services.

How We Use Your Information

uya124 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and secure your account; to verify your identity; and to communicate with you about your account.
• Service Provision: To process deposits and withdrawals; to enable gameplay; to track betting history; to settle bets; and to award winnings.
• Bonus and Promotions: To administer bonuses, promotions, and loyalty programs; to verify eligibility and compliance with bonus terms; and to communicate promotional offers (with your consent).
• Compliance and Legal Obligations: To verify age (21+ enforcement); to perform KYC and anti-money-laundering (AML) checks; to comply with licensing requirements; and to respond to legal requests from authorities.
• Security and Fraud Prevention: To detect and prevent fraud, collusion, multi-accounting, bonus abuse, underage gambling, and other prohibited activities; to protect the integrity of our games and the safety of all members.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns, improve user experience, optimise performance, and develop new features.
• Marketing Communications: To send you promotional emails, SMS messages, or push notifications about new games, bonuses, and special events (only if you have opted in; you may opt out at any time).
• Responsible Gaming: To monitor gameplay for signs of problem gambling behaviour and to enforce deposit limits, self-exclusion, and other responsible gaming controls.

Legal Basis for Processing

uya124 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your account (e.g., processing deposits, enabling gameplay, paying out winnings).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including age verification, KYC/AML requirements, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interests: We process data to protect the security and integrity of our platform, prevent fraud, improve our services, and communicate with you about your account. These interests are balanced against your privacy rights.
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your explicit consent, which you may withdraw at any time.

Data Sharing & Disclosure

uya124 does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality and data protection agreements:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, etc.) to process deposits and withdrawals. These entities operate under their own privacy policies and banking regulations.
• Game Providers: Third-party game studios and live casino operators (e.g., Evolution Gaming, Pragmatic Play, NetEnt) receive limited gameplay data necessary to deliver their games. They process this data under data processing agreements.
• KYC Verification Services: Specialised identity verification providers that assist us in verifying your documents and detecting fraudulent submissions.
• IT and Security Providers: Cloud hosting providers, cybersecurity firms, and IT support companies that help us maintain, secure, and improve our technical infrastructure.
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) platforms that enable us to provide support and communicate with you.
• Legal and Regulatory Authorities: We may disclose your information to law enforcement, courts, regulators, or other government bodies when required by law or in response to a valid legal request (e.g., subpoena, court order).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to this Privacy Policy.

Cookies & Tracking Technologies

uya124 uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver personalised content. A cookie is a small text file stored on your device that allows our website to recognise you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (e.g., session management, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our site, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, time zone) to provide a personalised experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain features of the platform.

Data Security

uya124 implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmissions are encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is also encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis. All access is logged and audited.
• Secure Infrastructure: Our servers are hosted in secure data centres with physical security controls, redundant power and network systems, and regular security assessments.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and regular vulnerability scanning to protect against cyber threats.
• Employee Training: All staff members receive regular training on data protection principles and security best practices.
• Third-Party Audits: We engage independent security auditors to assess our systems and processes periodically.

While we take all reasonable precautions to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of any data breach that poses a risk to your rights and freedoms.

Data Retention

uya124 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus a reasonable period to allow reactivation.
• Transaction Records: Retained for at least 7 years to comply with financial record-keeping and tax reporting requirements.
• KYC Documents: Retained for at least 5 years after account closure to comply with anti-money-laundering regulations.
• Marketing Communications: If you have opted into marketing, your contact details are retained until you opt out or your account is closed.
• Closed or Inactive Accounts: Accounts inactive for more than 3 years may be subject to data deletion, except where retention is required by law.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to you.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another service provider (where technically feasible).
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request". We will respond to your request within 30 days. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe we have mishandled your data.

Children's Privacy

uya124 strictly prohibits use of our services by persons under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and to use device-level parental controls to prevent access to gambling websites. If you believe a minor has accessed uya124 and provided personal information, please contact us immediately at [email protected].

International Data Transfers

uya124 operates internationally and may transfer your personal data to servers located outside of Indonesia, including jurisdictions with different data protection standards. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Transfers to countries recognised as providing adequate data protection
• Binding corporate rules for intra-group transfers

By using our services, you consent to the transfer of your data as described in this Privacy Policy. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Changes to This Privacy Policy

uya124 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Material changes that significantly affect your rights will be communicated via email or prominent notice on the platform. We encourage you to review this Privacy Policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (use subject line "Privacy Inquiry" for fastest routing)
• Live Chat: Available 24/7 via the platform
• Postal Address: [Insert registered business address if applicable]

For data access requests, deletion requests, or to exercise other privacy rights, please clearly state your request and include your account username and registered email address to help us verify your identity and process your request efficiently.